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26 June 2005

New House - Day Three

Adrienne banned me from painting of any kind.  Since nobody was helping me in the kitchen, there were a lot of places where I put down too much paint, and it dripped and there were thick spots and other nasties.  It really looked pretty terrible.  They've sanded down the drips and will put another coat of paint on tomorrow.

Meanwhile, Erin and I redeemed ourselves by doing a fabulous job of painting her room.  I have to say, using the power roller properly takes some practice.

We emptied out the storage unit (mostly) and also brought over a truckload of stuff from the garage.  We ended up unpacking quite a bit of the stuff we brought, and Emily was very excited about seeing her toys again - many of which she hadn't seen since we started showing the house in April.

One of our neighbors was kind enough to bring us some muffins today to welcome us to the neighborhood.  Pearson Farms is a much nicer neighborhood than Hollands Crossing.

I have the pleasure of going to work tomorrow, and then going to a conference in DC the rest of the week (CFUNITED - a Coldfusion programmers conference).  By the time I get back on Saturday, maybe all the nasty work will be done ;)

Posted by rickroot at 9:40 PM | Link | 3 comments
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Re: New House - Day Three
Hi Rick,

My name is Hyoung Ik Lee. I occured your blog home page accidently, when I search for Royal Oaks Building Group. Where did you hear about this company and the owner. Actually, I want to buy a house, which they are building now. I would like to ask your advice, where you got that information.

If I bothered you, I am very sorry.

Thanks,

Hyoung
Posted by hyoungiklee on July 1, 2005 at 2:22 PM

Re: New House - Day Three
Well, the owner's bankruptcy is public record.

The rest of the information is unsubstantiated and I don't want to go into detail.

They *HAVE* had complaints to the Better Business Bureau. Presumably, someone had a problem, couldn't get it resolved, and went to the BBB.

I was also concerned about their customer service, after looking at their web site at www.royaloaksbg.com - no phone numbers.
Posted by rickroot on July 3, 2005 at 11:53 AM

Re: New House - Day Three
I had the unfortunate pleasure of working for this company as well. At the time they were in the middle of a lawsuit concerning various issues mentioned, like false advertising. The management is ignorant or downright stupid, rude, mean, and incompetent. Most have never had proper training in their fields and can't even properly answer a phone. My experience, so I am told, is nothing new. Standard operating procedure seems to be, blame the next person down the hall or the newest person you can find. Worst working experience ever, and actually, customer service? What customer service? The one time I tried to get the attention of the "warranty girl" to fix a ladies issue I was told: "She always complains about everything, I'll get back to her when I get back from vacation" a week later.
Posted by roadrash on November 17, 2007 at 10:08 AM

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